BEST BUY POLICY -- is this true?

mtguyla

If you purchase something from Wal-Mart,  Sears, etc. And you return the item with the receipt, they will give you your money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car:
a Tom Tom XL.S from

'Best Buy'.

They have a policy that it must

be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.

I explained to the lady at the return desk I did not like the way it couldn't find store names.

The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that.
I asked how much would that be. She said it goes by the price of the item.
It will be $45  for you.
I said, all you're going to do is walk over and place it back on the shelf then charge me $45 of my money for restocking? She said that's the store policy.
I said if more people were aware of it they would not buy anything here! If I bought a $2000 computer or TV and returned it I would be charged $300  restock fee? She said yes. 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over $200 dollars, she can't give me my money back!

Corporate has to and they will mail you a check in 7 to ten days.! I said 'WHAT?'

It's my money! I paid in cash!
I want to buy a different brand..
Now I have to wait 7 to 10 days.
She said well, our policy is on the back of your receipt.

I said, do you read the front or back of your receipt? She said well, the front! I said so do I. I want to talk to the Manager!

So the manager comes over, I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, no one has ever told me about the check refund or restock fee when I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program.
He said, well, I can give you corporate phone number.

I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45 dollar gift card and you can use it at Best Buy.

I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars.

You can keep your gift card, I'm never shopping in Best Buy ever again, and if I'd been smart, I would have charged the whole thing on my credit card! Then I would have cancelled the transaction.

I would have gotten all my money back including your stupid fees! He didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads-up on the store's policy, as they don't tell you about all the little caveats.

So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy


It's true! Read it for yourself!!

Best Buys return policy

trade28

Find out if they use twitter, if they do then tweet this complain with their company name in it. I heard this is a very effective way to get their attention. It is also a very effective way to get a vendor's customer service or tech support attention, according to a recent news (or magazine, i forgot which one ) report. After you failed to get satisfied result from them over the telephone, then try this (but only if they use twitter, for any purpose).

源济

是真的。谢谢分享！

slowstep

apollochil

Thanks for sharing.

crasher

I haven't shopped in Best Buy for many years now. The most riduculous policy there is that they only give you a store credit for any defective product.

For electronics, you can always buy online. Most of the stuffs they sell can be easily found online with a decent discount and the same or even better quality. If you want to take a look and compare, you can do it in store, and then shop online for the one you decide to buy.

You can try to file complaints with your state general attorney or with the Better Business Bureau (bbb.org) if you want them to learn a lesson in a hard way.

Anyway, when did you buy your TomTom? It sounds really expensive unless you are talking about some other model

mtguyla

I haven't shopped in Best Buy for many years now. The most riduculous policy there is that they only ...
crasher 发表于 2010-10-29 17:17

   
this was not my personal experience. I just 转贴. in order to share with people!

tenteddies

很多年前在他家店里退过一个录像机，好像没有要扣钱的。。难道现在政策变了吗？我知道在苹果店里买了东西，只要包装拆开就是20%的费用。

greenback

This is true. The following is copied from Best Buy's website:

Restocking fee
A restocking fee is applicable in some product categories, unless you are a Reward Zone Program Premier Silver member, the item is defective, or the fee is prohibited by law. The restocking fee charges are:

    * 25% for Special Order Products, including appliances
    * 15% for opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems
    * 10% for Apple® iPhones

trade28

I always try to buy from Fry's Electronics if possible, they don't charge restocking fee and it is very easy to return for any reason. they don't ask much why you want to return it. they also have lowest price guaranty, after the purchase within 30days if you find other store selling the exact same item for less you can get the difference back. I did it before.

mtguyla

I always try to buy from Fry's Electronics if possible, they don't charge restocking fee and it is v ...
trade28 发表于 2010-10-31 03:25

I agree with you, however, unfortunately,  there are two BestBuy stores which are located less than 10min distance.... the closest Fry's  store is about 35 min.....

ppteam

don't use bestbuy!
they just suck.

AMZN is better, way better

Bigmouth

I do not like best buy either but some times they do sell good stuffs.

wxp

This is true thing. Because of that, I haven't bought and of these listed items from them for years.

yes123