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发表于 2012-3-14 11:42 PM
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高盛内部邮件:“我们对今天纽约时报评论文章的回应”
市场
2012年03月15日 09:12
文 / Shox
高盛CEO与总裁:“我们对今天纽约时报评论文章的回应”
现在你们中很多人已经读过一名前高盛员工在《纽约时报》上写的一篇文章。 我们对这个人的言论感到失望。它不能反映我们的价值,我们的文化,不能反映大多数高盛人心目中的公司,以及我们为客户做的工作。
在一个如高盛这般规模的公司里,出现个别人对现状不满并不奇怪。但这并不能也不应该代表整个公司超过30000名员工的想法。每个人都有权发表自己的想法。但不幸的是,个别人对高盛的想法被一张报纸(指纽约时报)夸大了,其影响超过了你们给予这家公司常规、详细和集中的反馈以及对工作环境独立、公开的调研。
虽然我预计你们今天读到的这些文字可能就像是自己日常经验以外的外国话,但是我想提醒你们,我们作为一个公司——无论从个人还是整体——如何看待高盛以及我们以客户为导向的文化。
首先,公司有85%的人回复了我们最近的员工调研,高盛人如何看到高盛及我们所从事的工作,这份调研提供了最细致和全面的评估。
我们的员工是如何看待我们与客户之间的互动呢?在全公司各级别员工中,89%的员工表示这家公司向客户提供了出色的服务。在高盛将近12000名副总裁(VP)中,拥有相同观点的人一样很高。纽约时报文章的作者就是这些VP中的一个。
任何对此有其他想法的员工都有匿名表达其诉求的渠道。然而,我们并没有收到该文作者通过这种渠道表达的担忧。如果有人提出了问题,我们会认真审核这些问题,而对于这篇文章提到的问题,我们也将这么做。
在金融危机期间和其后的日子里,我们的公司碰到了不少挑战,但你们对高盛的自豪是明确无疑的。你们不仅如此告诉我们,你们对外部调研也同样回应。
仅仅在两周前,高盛被评为英国最佳雇主之一,而那里就是这个员工工作的地方。高盛连续三年获此殊荣,也是同行中中唯一挤进前25的公司。
我们离完美还遥远,但公司一旦看到问题,我们会严肃做出实质性应对。并且我们已经证明了这一事实。
对于你们这样在过去几年的艰苦环境下努力工作的所有员工来说,如今却要对这样一篇文章做出回应是非常不幸的。但是,我们在实际工作中是如何在坚守客户的长期利益基础上与客户共事和帮助客户正是对此的最佳回应。也正是这种坚守让我们能够在过去,金融危机期间和如今能够脱颖而出。
谢谢
Lloyd C. Blankfein
Gary D. Cohn
原文:
March 14, 2012
Our Response to Today’s New York Times Op-Ed
Goldman Sachs CEO Lloyd Blankfein
By now, many of you have read the submission in today’s New York Times by a former employee of the firm. Needless to say, we were disappointed to read the assertions made by this individual that do not reflect our values, our culture and how the vast majority of people at Goldman Sachs think about the firm and the work it does on behalf of our clients.
In a company of our size, it is not shocking that some people could feel disgruntled. But that does not and should not represent our firm of more than 30,000 people. Everyone is entitled to his or her opinion. But, it is unfortunate that an individual opinion about Goldman Sachs is amplified in a newspaper and speaks louder than the regular, detailed and intensive feedback you have provided the firm and independent, public surveys of workplace environments.
While I expect you find the words you read today foreign from your own day-to-day experiences, we wanted to remind you what we, as a firm — individually and collectively — think about Goldman Sachs and our client-driven culture.
First, 85 percent of the firm responded to our recent People Survey, which provides the most detailed and comprehensive review to determine how our people feel about Goldman Sachs and the work they do.
And, what do our people think about how we interact with our clients? Across the firm at all levels, 89 percent of you said that that the firm provides exceptional service to them. For the group of nearly 12,000 vice presidents, of which the author of today’s commentary was, that number was similarly high.
Anyone who feels otherwise has available to him or her a mechanism for anonymously expressing their concerns. We are not aware that the writer of the opinion piece expressed misgivings through this avenue, however, if an individual expresses issues, we examine them carefully and we will be doing so in this case.
Our firm has had its share of challenges during and after the financial crisis, but your pride in Goldman Sachs is clear. You’ve not only told us, you have told external surveys.
Just two weeks ago, Goldman Sachs was named one of the best places to work in the United Kingdom, where this employee resides. The firm was the highest placed financial services company for the third consecutive year and was the only one in its peer group to make the top 25.
We are far from perfect, but where the firm has seen a problem, we’ve responded to it seriously and substantively. And we have demonstrated that fact.
It is unfortunate that all of you who worked so hard through a difficult environment over the last few years now have to respond to this. But, our response is best demonstrated in how we really work with and help our clients through our commitment to their long-term interests. That priority has distinguished us in the past, through the financial crisis and today.
Thank you.
Lloyd C. Blankfein
Gary D. Cohn
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